FAQ's

Are pet tags are hand made in Queensland Australia. Personalised to you and your pet's style.

We will have your order completed and shipped in 3 business days as we know how much you are looking forward to seeing it on your furry friend.

Admiral & Dunn is an online based store and are products are hand crafted and packaged in our production facility in Queensland.

We recommend your pet's name for the front of thWe recommend including your pet’s name, a primary phone number, and optionally a secondary contact number, address, or any medical conditions.

For a fun touch, you can also add something humorous like:
“Call my human, I’m on an adventure,”
“Will work for treats,”
“Lost? I prefer exploring,”
“Causing trouble? Always!”
"I’m lost again,”
“Food? Yes, please!”
“I’m microchipped but still adorable.”

These details and playful options ensure your pet can be safely returned to you if lost while adding personality to their tag.

Yes, we ship worldwide. Shipping times and costs may vary based on your location. Check our shipping policy for detailed information.

If there’s an issue with your order, such as a customization error or a defective product, please contact us within 14 days of delivery. We’ll work with you to resolve the issue, whether through a replacement or a refund.

Yes, we offer discounts for bulk orders. If you’re purchasing tags for a shelter, rescue organization, or multiple pets, contact us for special pricing.

Yes, our tags are designed to endure outdoor conditions. They are both waterproof and rust proof.

To maintain your tag’s appearance, clean it with a soft cloth and mild soap when needed. Avoid exposing it to harsh chemicals or abrasives.

If you need to cancel or change your order, contact us as soon as possible. Once customization begins, changes may no longer be possible.

Our pet tags are super durable so we guarantee our pet tags for the life of your pet. Should it get damaged in anyway cause life can be crazy (like if your pet happens to chew metal things) please let us know and we will replace it with a brand new one. The only thing you'll need to cover is cost of shipping.